Freedom of Information

Guide to Information available through the Model Publication Scheme 2014.

The Freedom of Information (Scotland) Act 2002 requires Scottish public authorities to produce and maintain a publication scheme. Authorities are under a legal obligation to:

publish the classes of information that they make routinely available
tell the public how to access the information and what it might cost

Anniesland Essential Dental Care has adopted the Model Publication Scheme 2014 produced by the Scottish Information Commissioner. The scheme has the Commissioner’s approval until 31 May 2018.

The purpose of this Guide to Information is to:

allow you to see what information is available (and what is not available) in relation to each class of information
state what charges may be applied for supplying information
explain how you can find the information easily
provide contact details for enquiries and to get help with accessing the information
explain how to request information we hold that has not been published

Accessing information under this scheme

The information we publish through the model scheme is, wherever possible, available on our website www.AnnieslandDentist.co.uk, by email and at the practice. We offer alternative arrangements for people who do not want to, or cannot, access the information online or by inspection at the practice. For example, we can usually arrange to send information to you in paper copy, although there may be a charge for this (see Charges section below). Information can be requested from us by telephone or in writing using the contact details provided (see Contact Us section below).

When writing to us to request information, please include your name and address and full details of the information or documents you would like to receive. Please also include a telephone number so we can call you to clarify any details, if necessary.

Advice on requesting information not detailed in this Guide to Information can be found in Appendix I ‘How to access information which is not available under this publication scheme’.

Exempt information

We will publish the information we hold that falls within the classes of information below. If a document contains information that is exempt under The Freedom of Information (Scotland) Act 2002 (FOISA), we may remove or redact the information before publication but we will explain why. Examples of exempt information include requests for information that is contained in patient dental records (although you do have the right to request your own dental records under the Data Protection Act 1998), requests for information relating to private income of practice partners or practice staff and requests for financial information that would likely prejudice substantially the commercial interests of any person.

Copyright

Where Anniesland Essential Dental Care holds the copyright in its published information, the information may be copied or reproduced without formal permission, provided it is copied or reproduced accurately, is not used in a misleading context and provided that the source of the material is identified.

The copyright for some of the information referred to in this guide is not held by Anniesland Essential Dental Care. This should be apparent from the documents. It is the responsibility of the person accessing the information to locate and seek the permission of the copyright holder before reproducing the material or in any other way breaching the rights of the copyright holder.

Charges

Unless otherwise stated in the Classes of Information section below, all information contained within our Guide to Information is available from us free of charge, where it can be downloaded from our website, sent to you electronically by email, or accessed at the practice premises.

We reserve the right to impose charges for providing information in paper copy or on computer disc. Charges will reflect the actual costs of reproduction and postage to the practice, as set out below. In the event that a charge is to be levied, you will be advised of the charge and how it has been calculated. Information will not be provided to you until payment has been received.

Reproduction costs:

Where charges are applied, photocopied information will be charged at a standard rate of 10p per A4 paper (black and white copy) and 30p per A4 paper (colour copy). Computer discs will be charged at the rate of £1 per CD-Rom.

Postage costs:

We will pass on postage charges to the requester at the cost to the practice of sending the information by first class post.

Contact Us

You can contact us for assistance with any aspect of this publication scheme:

Anniesland Essential Dental Care
972-974 Crow Road
Glasgow G13 1JN
e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Tel: 0141 959 4163

We will also be pleased to advise you how to ask for information that we do not publish (also see Appendix I), or how to complain if you are dissatisfied with any aspect of this publication scheme.

About Anniesland Essential Dental Care

Anniesland Essential Dental Care is owned and operated by Mr. H. Halavar-Kar and the premises are owned by Mrs. Ann Cullis The dentists working at the premises are Mr. H. Halavat-Kar and Mr. F.H. Zubair The practice is also staffed by two qualified dental nurses and a practice manager.

We operate as a general dental practice providing dental treatment as independent contractors under NHS terms of service and private treatment, for adults and children. We offer the following services: general dental services We also provide a referral service for other treatments if required.

We claim fees for NHS patients according to the current system (Statement of Dental Remuneration, SDR) set by the government, depending on patient class and exemptions. We are paid monthly fees for the number of patients we have registered and claim fees for individual items of treatment. There are also some allowances available for such things as continuing professional development, audit, rent, rates and practice improvements based on the percentage of NHS care we provide. Out of this income, and income from private treatments, the practice pays the full cost of providing care, including the provision of the building, equipment, materials and staff.

Our standards are assured by NHS regulations relating to our participation in clinical governance, clinical audit and peer review, and by the General Dental Council (GDC) Standards for the Dental Team and requirements for continuing professional development. Our care and treatment are also inspected by the Dental Reference Service of the Scottish Dental Practice Board and our practice is inspected every three years by Greater Glasgow and Clyde Health Board.

The Classes of Information that we publish

We publish information that we hold within the classes of information listed below, in accordance with the Model Publication Scheme 2014 Once information is published under a class we will continue to make it available for the current and previous two financial years. Where information has been updated or superseded, only the current version will be available. If you would like to see previous versions, you may make a request to us for that information.

CLASS 1: ABOUT Anniesland Essential Dental Care
Class description: Information about Anniesland Essential Dental Care who we are, where to find us, how to contact us, how we are managed and our external relations
The information we publish under this class	How to access it
1. Name, address, contact details	‘Contact Us’ section above, practice website www.AnnieslandDentist.co.uk and Patient Information Leaflet
2. Practice opening hours	Practice website www.AnnieslandDEntist.co.uk and Patient Information Leaflet
3. Organisational structure: Mr. H. Halavat-Kar as practice owner and Mrs, Ann Cullis as premises owner	‘About Anniesland Essential Dental Care section above and at practice
4. Legal/contractual framework for the practice: NHS terms of service	‘About Anniesland Essential Dental Care section above, The National Health Service (General Dental Services)(Scotland) Regulations 2010
5. Standards	‘About Anniesland Essential Dental Care section above, GDC standards displayed at practice, NHS Quality Improvement Scotland (2006) Dental Services Standards
6. Reports to regulators and internal and external audits: Continuing Professional Development (CPD) declaration of hours to GDC, audit records, practice inspection completion letter etc	At practice
7. Strategic planning processes: continuity planning, risk management etc	Policies available at practice
8. Contact details for customer care and complaints	See 1. in this class
9. Model Publication Scheme and Guide to Information	Practice website www.AnnieslandDentist.co.uk at practice and available on the Scottish Information Commissioner’s website
10. Charging schedule for published information	‘Charges’ section above
11. Charging schedule for environmental information not available through this publication scheme	Appendix I below
12. Advice about how to request information	‘Accessing information under this scheme’ section above
CLASS 2: HOW WE DELIVER OUR FUNCTIONS AND SERVICES
Class description: Information about our work, our strategy and policies for delivering functions and services and information for our patients.
The information we publish under this class	How to access it
1. Description of practice functions and services, including statutory basis for them	‘About Anniesland Essential Dental Care‘ section above, Patient Information Leaflet and at practice
2. Strategies, policies and internal staff procedure for performing statutory functions: record keeping, infection control policy etc	At practice
3. How to report a concern to the practice	Practice complaints procedure at practice
4. Information for patients, including how to access services	‘Contact Us’ section above, practice website www.AnnieslandDentist.co.uk and Patient Information Leaflet
5. Treatment fees and charges: cost of NHS treatment set by government, entitlement to exemption and remission from NHS dental charges, private charges etc	Practitioner Services Division website, current SDR, practice website www.AnnieslandDentist.co.uk and at practice
CLASS 3: HOW WE TAKE DECISIONS AND WHAT WE HAVE DECIDED
Class description: Information about the decisions we take, how we make decisions and how we involve others
The information we publish under this class	How to access it
1. Decisions taken by the practice: agendas, reports, papers, and minutes of meetings (that do not contain confidential patient information) etc	At practice
2. Decisions are informed by referring to national guidance and current Scottish Government guidelines	General Dental Council (GDC), Scottish Dental Clinical Effectiveness Programme (SDCEP), Scottish Intercollegiate Guideline Network (SIGN) and British Dental Association (BDA) websites
3. Patient consultation and feedback: patient experience surveys and feedback	At practice
CLASS 4: WHAT WE SPEND AND HOW WE SPEND IT
Class description: Information about our strategy for, and management of, financial resources (in sufficient detail to explain how we plan to spend public money and what has actually been spent).
The information we publish under this class	How to access it
1. Details of NHS funding	‘About Anniesland Essential Dental Care‘ section above
2. Purchase of equipment and supplies: Henry Schein, Sparkle Dental Lab, G. M. Dental, NASH, Southside Lab	At practice
CLASS 5: HOW WE MANAGE OUR HUMAN, PHYSICAL AND INFORMATION RESOURCES
Class description: Information about how we manage the human, physical and information resources of Anniesland Essential Dental Care
The information we publish under this class	How to access it
1. Human resources policies, procedures and guidelines: recruitment, performance management, pensions, discipline, grievance, staff development etc	Policies available at practice
2. Management of the practice premises: Factor: Redpath Bruce, 103 West Regent Street, Glasgow G2 2DQ	‘About Anniesland Essential Dental Care‘ section above, at practice
3. Premises maintenance arrangements: Premise maintenance contracts	At practice
4. Equipment maintenance arrangements: Equipment service contracts	At practice
5. Records management policy: Data Protection, Confidentiality and Information Security Policy	At practice
CLASS 6: HOW WE PROCURE GOODS AND SERVICES FROM EXTERNAL PROVIDERS
Class description: Information about how we procure goods and services, and our contracts with external providers
The information we publish under this class	How to access it
1. List of suppliers: Henry Schein, Sparkle Dental Lab, G. M. Dental, NASH, Southside Lab	At practice
2. Procurement policies and procedures	At practice
CLASS 7: HOW WE ARE PERFORMING
Class description: Information about how we perform as an organisation, and how well we deliver our functions and services
The information we publish under this class	How to access it
1. External reports, reports for NHS boards, annual reports, and performance statements: See Health Board practice inspection completion letter	At practice
2. Patient feedback: patient experience surveys and other feedback	At practice
CLASS 8: OUR COMMERCIAL PUBLICATIONS
Class description: Information packaged and made available for sale on a commercial basis and sold at market value through a retail outlet e.g. bookshop, museum or research journal.
The information we publish under this class	How to access it
We do not hold this information	Not applicable

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